Terms And Conditions

Terms and Conditions of booking Story Imagin-ory, Baby Relax, and Baby Relax Toddles. 

 In this document, you will find all the information you need in relation to attending face to face Story Imagin-ory Sessions.

 

  1. This policy is available on our website and available at time of booking. If you have any queries about the policy, please contact us.

  2. This policy may be updated and/or amended at any time by Baby Relax, Toddles or Story Imagin-ory. The most recent edition will be on display on our website.

    Masks

     Masks are to be worn by all adults attending the sessions at ALL TIMES. Children are exempt. If you cannot wear a mask for health or extenuating circumstances, please email freya@storyimaginory.co.uk in good time before your first session.

    We will have a stock of disposable masks at entry, which you can use should you forget yours.  

    Social Distancing

     Personal responsibility for Social Distancing Policy of activity leaders, carers and children (if age appropriate)

     All attendees will be personally responsible for the following when attending face to face indoor Story Imagin-ory Sessions

     

    1. To maintain a safe distance of 2m from other households
    2. If 2m distance cannot be maintained a distance of 1m should be adhered to at ALL times during sessions by adults.
    3. Young children attending sessions, 4 and under, are not expected to comply with strict social distancing rules. However, we encourage this where possible. We do not however, expect children to sit still. They are free to move around and play but strict cleaning using your sanitation boxes must be adhered to (see hygiene section).
    4. When entering and exiting the building please be patient and do not push past others waiting.
    5. If you are uncomfortable with others adherence to social distancing, please speak up and politely ask them to move back.
    6. Your leader will remind everyone of social distancing measures at the start of the session.
    7. If you have a concern regarding social distancing you would like to address with your leader, please email them after the session at freya@storyimaginory.co.uk so they can deal with it properly.
    8. Activities and sitting spots will be spaced in accordance with social distancing guidelines. We understand your children may crawl and move around. This is ok. Children must be constantly monitored when moving around, and parents/carers to use sanitation boxes on everything they touch.
    9. We will socially distance all activities, and activities will have a guideline as to how many households can use it at one time. Please adhere to this. There will be a minimum of one activity per household. So no activities will need to be shared between households at any point.
    10. Please do NOT bring additional adults to the sessions. They will be refused entry under strict room capacity and social distancing measures. It is ONE adult per booking.

     Notification of illness

     Personal responsibility of activity leaders, carers and children (if age appropriate) in relation to notification of risks of illness.

     All attendees are personally responsible for the following in relation to notifying risk of illness when attending face to face indoor classes at Story Imagin-ory

     

    1. If you have COVID-19 symptoms  and have attended a class recently it is your duty to notify your class leader immediately;
      1. Mrs Freya Snow
      2. Mobile Number 07765191615
      3. Email freya@storyimagin-ory.co.uk
      4. You may contact her at any time, day or night in relation to this.

     

    1. If you, your child or your household are experiencing COVID-19 symptoms, please book and take a test. Please do not attend group during this time.

     

    1. Notify your leader of the results. If all clear you can return back to class.

     

    1. If positive you will need to let us know immediately, to allow us to efficiently notify all other attendees.

     

    1. If you or your child is unwell or presents with a high temperature or cough, and you do not wish to undergo a test, you must isolate from group for a period of 14 days. During this time, you will be sent all sessions in an online format.

     

    1. Should your leader become unwell or present symptoms, the above will be mandatory to them also. If sessions have to close, because your leader is experiencing symptoms, your classes will move online, in relation to your refund policy.

          7: If you have other children, who are off school due to an infection in their                  'bubble" then you become a contact of a contact, and are not required to               isolate. You can still attend a session. However, if your child develops                     symptoms during their isolation time, you must NOT attend. 

     Hygiene

    Personal Hygiene Policy of activity leaders, carers and children (if age appropriate)

    1.  All persons are responsible for the following when attending a Story Imagin-ory face to face indoor session;
    2.  Adults to wear a face mask at all times during the session. Medical exemptions apply, please notify your class leader BEFORE attending the session via email at freya@storyimaginory.co.uk
    3. Sanitise hands upon entry to the class/building
    4. Toilets will be open during class, you may use the hand washing facilities before entering class. Wigston Magna toilets can only accommodate one household at a time.
    5. Your leader will be wearing a face shield when delivering a session and will be wearing a face mask during free play time. You will be sent an image of her in this, to show your children, prior to the session.
    6. Cover coughs and sneezes. Always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow and do not spit.
    7. Throw used tissues immediately into the bin
    8. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water is no readily available, clean your hands with hand sanitizer that contains at least 60% alcohol. You can find this in your personal sanitation box provided to you upon entry at the session.
    9. Clean and disinfect frequently touched surfaces. This includes tables, door knobs, light switched, handles and equipment (leaders’ responsibility)
    10. Use an effective, child and baby safe, disinfectant (leaders’ responsibility – this will be provided to you
    11. Story Imagin-ory will provide you with a Sanitation box every week. This is yours for the duration of your session. It will contain a clean cloth, a bottle of 80% alcohol hand gel and a baby safe cleaning spray. Between each station you must clean and wipe all toys before and after use. If anything has been excessively put to a Childs mouth, then please remove it from the tray and pass it to your leader.  Please sanitise your hands between each station. 

     
     
     
    Infection control Policy - Condensed
     
    If you wish to see our full policy, it will be available in class. It is a very lengthy document, over 40 pages. We have condensed it into key points;
     
    1. Insurance is valid for reopening. We have the highest level of protection available.
    2. All sessions have been reviewed and adapted in relation to equipment, materials used, infection control and ease of cleaning.
    3. We have removed all shared and malleable resources for your children’s safety, under government and sector guidelines.
    4. We will be providing each family with their own personal sanitation kit, complete with disinfectant, personal cleaning cloth and personal hand sanitiser. This is yours to use for the duration on the session
    5. Venues has been fully risk assessed and all necessary measures put in place.
    6. Masks must be worn at all times by adults
    7. Please wash hands or use hand sanitiser before entry and upon leaving
    8. Use one-way system to arrive and leave
    9. Before session all items and room will be ‘fogged’ using a child safe disinfectant
    10. Rooms will be well ventilated through open windows. Windows are high and pose no safety risk
    11. Strict 15 adult’s policy. We cannot accommodate extra family members in the room. They will be turned away under strict room capacity limits.
    12. Full risk assessment in place

     
    Health declaration
     
    If you have knowingly come into close contact with someone with Covid then you must not attend.
     
    If you or your child are displaying any symptoms of Covid you must not attend.
     
    You are responsible for your actions, in accordance with attending. For the safety of all others. Breech of this put’s others in danger, as well as having legal implications for the company. We will seek legal action against any party who knowingly attends the session with symptoms or having contact with someone who has tested positive for Covid, whose attendance causes unnecessary harm to others and financial fines for the company.
     

    Track and Trace
     

    We will store your details, under GDPR regulations, for a period of 21 days for the purposes of Track and Trace. In the event of a case/outbreak, we will use these details to inform Track and Trace

     

    Communications in the event of an outbreak – Story Imagin-ory Face to face sessions

     If you, your child test positive for Covid-19 you must;

     

    1. Alert CEO Freya Snow Immediately.

             Contact details;

             Email – freya@storyimaginory.co.uk

             Phone/Text – 07765191615

     Please do NOT contact me via social media, as there is a strong chance I won’t see your message.

     

    1. CEO will them contact ALL families on ALL sessions that have been in contact with the parent, child, or class leader. Emails, texts and calls will be made until we have confirmed that everyone has received the message. 
    1. Track and trace details will be submitted.
    1. Face to face sessions will return on the third week as normal

     Story Imagin-ory Refund Policy

     

    Story Imagin-ory Refund Policy


    Your purchase is for a course of Story Imagin-ory sessions. Your purchase has been made during the global COVID-19 pandemic. 

    Changes to the course may be made at short notice, such as closure of venue or closure of sessions, in line with government guidelines and public safety, and the eventuality of legally being able to open, but extenuating circumstances not permitting us to proceed face to face.

    If there is a closure of sessions or venue BEFORE your course has started, then you will be given a refund for the weeks we cannot open. 

    If there is a closure DURING (once sessions have started) your course, then you will be sent the remaining sessions to complete online. 

    If you wish to cancel your place BEFORE we start, you must do this within 7 full Calender Days of your course starting. You will receive a full refund. If you cancel your place under the required 7 Days notice, we will try to re sell your space. If we manage to re sell your space, you many have a full refund minus admin fee of £2.50. If we cannot re sell your space by the date the sessions start, you will be sent the full term online.

    There will be NO monetary refunds for cancelled sessions once our term has started. 

    If we have to close for reasons relating to COVID, once the term has started, all your sessions will move online. 

    Should you not be able to attend a session for any reason, you will be sent an online classes as a replacement. You cannot transfer your session to a friend. You must contact Freya Snow at freya@storyimaginory.co.uk to redeem your online session. 

    All attendees must wear a mask whilst inside the sessions (excluding children), if you should forget yours. We reserve to refuse entry to you should you not comply. You will not be issued a refund. (Mask are not compulsory to those who can’t wear them for medical and extenuating circumstances)

    We reserve the right to refuse entry to those who are deemed unwell or present COVID-19 symptoms. You will not be issued a refund but will be sent online sessions as a replacement. 

    Story Imagin-ory Christmas Specials Refund Policy

    All Story Imagin-ory Christmas Specials are FULLY refundable if Story Imagin-ory cannot run them due to an extension of National Lockdown, sustained venue closure or extenuating circumstances. We cannot guarantee that ANY of the classes will be going ahead, at the time you have made this booking. You book knowing this.

    If classes go ahead, and you choose not to attend for any reason, then no refund will be given.However, you can transfer your booking to a friend as long as you let Freya know the day before via email freya@storyimaginory.co.uk.

    If classes can go ahead, and you cannot attend due to testing positive for Covid OR having to isolate due to Covid, then no refund will be given. However, you can transfer your booking to a friend as long as you let Freya know the day before via email freya@storyimaginory.co.uk.

     

    Terms and Conditions of attending the group

     By proceeding forward, you are accepting all the Terms and Conditions laid out in this document. 

      

    Information for face to face attendees of Baby Relax and Baby relax Toddles  sessions

    In this document, you will find all the information you need in relation to attending face to face sessions.

     Masks

    Masks are to be worn by all adults attending the sessions at ALL TIMES. Children are exempt. If you cannot wear a mask for health or extenuating circumstances, please email freya@storyimaginory.co.uk in good time before your first session.

    We will have a stock of disposable masks at entry, which you can use should you forget yours.  

    Social Distancing

     Personal responsibility for Social Distancing Policy of activity leaders, carers and children (if age appropriate)

     All attendees will be personally responsible for the following when attending face to face indoor Baby Relax Sessions

    1. To maintain a safe distance of 2m from other household
    2. If 2m distance cannot be maintained a distance of 1m should be adhered to at ALL TIMES during sessions by adults.
    3. Young children attending sessions, 4 and under, are not expected to comply with strict social distancing rules. However, we encourage this where possible. We do not however, expect children to sit still. They are free to move around and play. We want them to feel free and have fun. Please see Hygiene information in relation to this
    4. When entering and exiting the building please be patient and do not push past others waiting.
    5. If you are uncomfortable with others adherence to social distancing, please speak up and politely ask them to move back.
    6. Your leader will remind everyone of social distancing measures at the start of the session.
    7. If you have a concern regarding social distancing you would like to address with your leader, please email them after the session at babyrelaxhq@gmail.com so they can deal with it properly.
    8. Activities and sitting spots will be spaced in accordance with social distancing guidelines. We understand your children may crawl and move around. This is ok. See Hygiene in relation to this.
    9. We will socially distance all activities, and activities will have a guideline as to how many households can use it at one time. Please stick to this where possible. There will be enough activities for at LEAST one per household.
    10. Please do NOT bring additional adults to the sessions. They will be refused entry under strict room capacity and social distancing measures. It is ONE adult per booking.

    Expectations of Children

     We do not expect your children to sit still, maintain strict social distancing, or understand all of the ‘rules’ that are put in place. We do ask that you stay with your children at ALL TIMES, and encourage this as much as possible.  We have introduced EXTENSIVE cleaning and infection control measures so that your children can relax, play and enjoy themselves as ‘normally’ as possible. 

     

    Notification of illness

    Personal responsibility of activity leaders, carers and children (if age appropriate) in relation to notification of risks of illness.

    All attendees are personally responsible for the following in relation to notifying risk of illness when attending face to face indoor classes at Baby Relax

     

    1. If you have COVID-19 symptoms and have attended a class recently it is your duty to notify your class leader immediately;
      1. Mrs Freya Snow
      2. Mobile Number 07765191615
      3. Email babyrelaxhq@gmail.com
      4. You may contact her at any time, day or night in relation to this.

     

    1. If you, your child or your household are experiencing COVID-19 symptoms, please book and take a test. Please do not attend group during this time.

     

    1. Notify your leader of the results. If all clear you can return back to class.

     

    1. If positive you will need to let us know immediately, to allow us to efficiently notify all other attendees.

     

    1. If you or your child is unwell or presents with a high temperature or cough, and you do not wish to undergo a test, you must isolate from group for a period of 14 days. 

     

    1. Should your leader become unwell or present symptoms, the above will be mandatory to them also. If sessions have to close, because your leader is experiencing symptoms, your Baby Relax Class will be refunded.

    Hygiene

     

    Personal Hygiene Policy of activity leaders, carers and children (if age appropriate)

    All persons are responsible for the following when attending a Baby Relax face to face indoor session;

     

    1. Adults to wear a face mask at all times during the session. Medical exemptions apply, please notify your class leader BEFORE attending the session via email at freya@storyimaginory.co.uk
    2. Sanitise hands upon entry to the class/building
    3. Toilets will be open during class, you may use the hand washing facilities before entering class. Wigston Magna toilets can only accommodate one household at a time.
    4. Your leader will be wearing a face mask at all times.
    5. Cover coughs and sneezes. Always cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow and do not spit.
    6. Throw used tissues immediately into the bin
    7. Immediately wash your hands with soap and water for at least 20 seconds. If soap and water is no readily available, clean your hands with hand sanitizer that contains at least 60% alcohol. You can find this in your personal sanitation box provided to you upon entry at the session.
    8. Clean and disinfect frequently touched surfaces. This includes tables, door knobs, light switched, handles and equipment (leaders’ responsibility)
    9. Use an effective, child and baby safe, disinfectant (leaders’ responsibility – this will be provided to you)
    10. You will be provided with a sanitation box upon entry. This will be yours for the duration of the session. You must use this to clean equipment before, and after you use it. It will contain 80% alcohol hand gel, baby safe disinfectant, and a clean cloth. It will come in a box, with a numbered lid. 
    11. Please clean your hands between using each station. 

    Infection control Policy - Condensed

     

    If you wish to see our full policy, it will be available in class. It is a very lengthy document, over 40 pages. We have condensed it into key points;

     

    1. Insurance is valid for reopening. We have the highest level of protection available.
    2. All sessions have been reviewed and adapted in relation to equipment, materials used, infection control and ease of cleaning.
    3. We have removed all shared malleable and messy play resources for your children’s safety, under government and sector guidelines.
    4. We will be providing each family with their own personal sanitation kit, complete with disinfectant, personal cleaning cloth and personal hand sanitiser. This is yours to use for the duration on the session
    5. Venues has been fully risk assessed and all necessary measures put in place.
    6. Masks must be worn at all times by adults
    7. Please wash hands or use hand sanitiser before entry and upon leaving
    8. Use one-way system to arrive and leave
    9. Before session all items and room will be ‘fogged’ using a child safe disinfectant
    10. Rooms will be well ventilated through open windows. Windows are high and pose no safety risk
    11. Strict 15 adult’s policy. We cannot accommodate extra family members in the room. They will be turned away under strict room capacity limits.
    12. Full risk assessment in place.

    Health declaration

     If you have knowingly come into close contact with someone with Covid then you must not attend.

     If you or your child are displaying any symptoms of Covid you must not attend.

     You are responsible for your actions, in accordance with attending. For the safety of all others. Breech of this put’s others in danger, as well as having legal implications for the company. We will seek legal action against any party who knowingly attends the session with symptoms or having contact with someone who has tested positive for Covid, whose attendance causes unnecessary harm to others and financial fines for the company.

     Track and Trace

    We will store your details, under GDPR regulations, for a period of 21 days for the purposes of Track and Trace. In the event of a case/outbreak, we will use these details to inform Track and Trace

     Communications in the event of an outbreak – Baby Relax Face to face sessions

     If you, your child test positive for Covid-19 you must;

     

    1. Alert CEO Freya Snow Immediately.

             Contact details;

             Email – babyrelaxhq@gmail.com

            Phone/Text – 07765191615

     

    Please do NOT contact me via social media, as there is a strong chance I won’t see your message.

     

    1. CEO will them contact ALL families on ALL sessions that have been in contact with the parent, child, or class leader. Emails, texts and calls will be made until we have confirmed that everyone has received the message.

     

    1. Track and trace will be notified.  

     

    1. Face to face sessions will return on the third week as normal

     

    Baby Relax/Toddles Refund Policy

    The purchase of your place is for that particular date and time. It is non-refundable and non-transferable. 

    Due to COVID-19 we have limited spaces and have less flexibility in moving your booking. However, you may wish to offer your space to a friend. However, we MUST be notified by 9am on the morning of the session, of the changes otherwise they will not be granted access.

    All attendees must wear a mask whilst inside the sessions. There will be masks available upon the door for a small donation towards the equipment upkeep, if you should forget yours. We reserve to refuse entry to you should comply. You will not be issued a refund. (Mask are not compulsory to those who can’t wear them for medical and extenuating circumstances.

    We reserve the right to refuse entry to those who are deemed unwell or present COVID-19 symptoms.

    We reserve the right to refuse entry to anyone who has close contact with someone who has tested positive for coronavirus, or has presented with Covid symptoms. 

    If Baby Relax needs to close for any reason you will be issued with a full refund for any sessions outstanding.

    By making any booking you agree to the terms and conditions laid out above. All terms and agreement are for the safety of you, other attendees and us the staff. Thank you for your cooperation.

     Terms and Conditions of attending the group

     By proceeding forward, you are accepting all the Terms and Conditions laid out in this document.